According to a recent customer and stakeholder survey, Gramex customer satisfaction has improved significantly. The Gramex Customer Satisfaction Index (NPS) in the survey, which ended in early October, was 43 points, compared to 1.34 in the previous survey. Customers cited an efficient accounting process and a renewed, more professional and ambitious approach as the reasons for the increased ratings.

On 15 October, Gramex paid out 7.3 million euros in the autumn distribution, compensating 9 215music performers and producers represented by Gramex in Finland. For the first time, more accurate international DDEX reporting was also piloted for some of the rights owners.

Gramex is looking for a Data and Systems Specialist to join the team in Espoo. Apply now!

At Gramex, we want to serve our customers and stakeholders better and better. Take our short survey and contribute to our development!

According to the latest annual review, 2023 was a significant year of development projects for Gramex. Thanks to its technological development, Gramex was able to pay out remuneration collected for music use quarterly for the first time in its history. The total amount of remuneration collected was EUR 26.05 million.

Around a quarter of Gramex's personal customers, i.e. music performers and producers, are women. The results show that women are still under-represented in the music sector in relation to the population as a whole. Gramex released the statistics to mark Women's Day and Equality Day on 8 March.

Gramex's autumn meeting decided on new deductions from performers' and producers' remuneration. In 2024, a handling fee for remunerations collected from abroad will be introduced, as well as a deduction for social, cultural and educational activities for music performers.

We launched a completely redesigned website. The aim is to take digital customer service and communication to a new level. As part of the redesign, GramexPress was completely converted to digital media, with some of the content also published in English.The content of Gramex.fi is also entirely in English and Swedish.