Gramex listens – survey

Welcome to answer our customer and stakeholder survey!

At Gramex, we want to offer better services for our clients, customers and stakeholders – thus we are organizing this survey to both international and national stakeholders.

How are we serving you currently? What would you like to see from us in the future?
The survey takes only couple of minutes to complete. The results will be utilised to develop Gramex’s operations and communications.

We will draw two musical experience gift cards among all respondents.

Thank you very much for your valuable feedback!

Questions for clients and stakeholders

"*" indicates required fields

1. I am / I represent…*

Please select the most appropriate option or write your own at “other” field.

Performer (such as artist, musician or conductor)

Producer (such as such as a record company representative)

Licensing customer (such as media or production company representative)

Collective management organisation or other similar organisation for creative industries

Political decision-maker or public official

Other

2. How likely would you be to recommend Gramex and its way of working to others?*

Select the number of stars you want. (Scale: 1 star = I would not recommend at all, 10 stars = I would definitely recommend)

Why did you choose this rating in particular? Please justify your response.

3. What do you think about the following statements?

	Strongly disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Strongly agree
Gramex is successfully delivering on its core mission.
Gramex is an open and reliable operator.
Gramex has developed for the better in recent years.
Gramex is a responsible operator whose activities take into account all dimensions of sustainable development (environmental, social, economic, good governance, cultural).

If applicable, please justify your previous response.

4. How satisfied are you with the following areas of Gramex activity?

	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied
Collection, distribution and payment of remunerations
Agreements for the use of music / online shop for licences
Web pages
MyGramex-portal
GramexPress-media (incl. newsletters)
Social media
Personal customer service
Public affairs
Events (e.g. GramexTalks, webinars)

5. In order of importance (from most to least important), which sustainability themes do you think would be important for Gramex to address now and in the future?

Grab a theme and drag it to your preferred order on the list. The most important at the top.

Ecological sustainability
Social sustainability
Economic sustainability
Good governance
Cultural sustainability

6. Tell us how you would like Gramex to improve its sustainability. You can give us topics and suggestions for improvement.

Name

This field is for validation purposes and should be left unchanged.

Gramex listens – survey

Welcome to answer our customer and stakeholder survey!

Questions for clients and stakeholders

DDEX and Gramex: efficiency through standards

PME: It pays off to be a Gramex client

Endemol Shine Finland: Dance Brothers combine dance and music

Production company Filmaattiset: Music creates the atmosphere of Unelmähäät